Our Returns and Refunds Policy

At WarpZone, we want you to be completely satisfied with your gaming purchases. This page outlines our policies for returns and refunds to ensure a hassle-free experience.

Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
• Some items, such as digital downloads, gift cards, and personalized or custom-made products, are not eligible for return.

How to Initiate a Return

• To initiate a return, please log in to your WarpZone account and visit the “Order History” section. Locate the order containing the item you wish to return and follow the provided instructions.
• If you checked out as a guest, please contact our customer support team for assistance with your return.

Return Process

• Once your return request is approved, you will receive instructions on how to return the item to us. Please ensure that the item is securely packaged.
• You are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refund Process

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If your return is approved, a refund will be processed to your original payment method. Please allow 3 business days for the refund to appear in your account.

Exchanges

If you wish to exchange an item for a different size, color, or variant, please follow the return process as outlined above and place a new order for the desired item.

 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item or resolve the issue.

Need Further Assistance?

If you have questions or need assistance with a return or refund, please contact our customer support team using the information below:

• Email: [[email protected]]
• Customer Support Hours: [09 am – 05 pm]